Job Description



At the direction of the Director of Operations, this position is responsible for all aspects of security services, safety, staffing needs, scheduling, supplies/ equipment, administrative functions, performance evaluations, on-site training, accuracy of employee’s hours worked and accounting (payroll), and overall safety of a client facility. 


  • Being on-call 24 hours a day, 7 days a week and responding to all pages and phone calls 
  • In conjunction with the Recruiting department, ensuring that the account is properly staffed at all times with the Officers as required.  This includes notifying Operations of all extra coverage, time-off requests, and special assignments as early as possible 
  • Ensuring safety rules are always followed and that reporting of any unsafe practices or conditions takes place immediately 
  • Ensuring all site employees are following site specific post orders, pass down messages, and always follow employee handbook guidelines 
  • Scheduling all after-hour, weekend, and late call off’s, no shows, emergencies, etc. 
  • Ensuring that all Officers/ Supervisors are trained on all the tasks outlined in the Post Orders. This may be accomplished personally or through the Director of Operations. The following items will receive special attention:
  • Report Writing
  • Communication Skills
  • Emergency Response
  • Special Instructions
  • Customer Service
  • Appearance
  • Site Knowledge
  • Call Off Procedure
  • Continually monitoring, advising, and updating the customer contacts and his/her manager with all information regarding security issues at their assigned account
  • Interviewing of officers, as well as advising Star Protection Management of staffing needs
  • Updating all post orders and training materials. This can be done personally or through a delegated representative
  • Ensuring that all equipment (i.e. radios, monitors, chargers, printers, cameras and computers, etc.) is in working condition. Furthermore, the Account Manager will ensure that all equipment is not mishandled or abused
  • Rewarding and disciplining Officers as necessary
  • Administering evaluations (minimum annually) to Officers and giving advice and direction as necessary
  • Performing spot inspections of all Officers on all shifts on a monthly basis
  • Acting as a liaison between the client, the Star Office, and the Star Staff assigned to the client facility
  • Ensuring that payroll is submitted in accordance with Star Protection policy. The Account Manager will also accept responsibility for the accuracy of the payroll submitted
  • Ensuring that scheduling change notification forms are sent to the Star Office daily, regardless of any changes
  • Ensuring that any action taken during emergencies is executed without endangering personnel or property. He / She will ensure that building security equipment is monitored and checked at regular intervals. He / She will ensure that malfunctions, unsafe conditions, or hazardous situations are reported to management immediately. He / She will lead the implementation of Star’s safety program and take the necessary steps to reduce or eliminate all workplace injuries. In the event of an employee injury, while at work, or if there is a violation of Star’s anti-harassment policy the Account Manager must:
  • Contact the Director of Operations immediately
  • Contact the SVP immediately
  • Contact the Director of Human Resources immediately
  • Directing all service and performance concerns to the Director of Operations. Issues involving Star personnel, service, and performance are not to be brought directly to the client without consultation with the Director of Operations
  • Other duties as assigned by client and/or Star Protection


  • Must be able to stand, walk, and/or drive for up to 90% of an 8-12-hour shift (There may be times when an officer is required to work over 12 hours straight to meet the operational needs of the Company)
  • Must be able to run and climb stairs
  • Must be able to repetitively open heavy glass and metal doors
  • Must be able to lift objects weighing up to 50 pounds (opening & closing roll up doors)
  • Must be able to tolerate exposure to outside elements including inclement weather for up to an 8-12-hour shift
  • Must have sufficient hearing to respond to normal verbal speech, alarm signals, radio and telephone communications
  • Must have sufficient visual acuity to read and understand tenant rosters, employee listings, post orders, maps, computer screens to check identification (such as company badges or driver’s licenses) and to distinguish the faces of employees, contractors and visitors
  • Must have a command of the English language that is easily understood


  • Must have excellent 5 Star customer service at all times
  • Must be focused on Star Protection Agency’s and the customer’s values and business objectives
  • Must have the ability to develop and write memos and training materials
  • Must have excellent coaching skills, excellent organizational skills, good computer knowledge, and literacy
  • Must have a HS diploma or equivalent
  • A least 2 years’ prior supervisor or manager experience in the security industry preferred
  • Must be able to work flexible schedules
  • Must meet all physical, psychological and background standards
  • Must have a strong knowledge of security and emergency operations
  • Must have an employment history demonstrating reliability and dependability
  • Must pass a background check and pre-employment drug and alcohol screening
  • Must have the ability to handle emergency situations in a calm and professional demeanor
  • Must always maintain a professional demeanor

Application Instructions

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